Given the development of new communication tools, it is necessary to pay special attention to the protection of privacy. That’s why we are committed to respecting the privacy of personal information we collect.

Collection of personal information

  • First name
  • Postal address
  • Postal code
  • E-mail address
  • Telephone / fax number

The personal information we collect is gathered through forms and through the interactivity established between you and our website. We also use, as indicated in the following section, cookies and/or logs to gather information about you.

Forms and interactivity

Your personal information is collected via the following forms:

  • Website registration form

We use the information collected for the following purposes:

  • Information / Promotional offers
  • Statistics
  • Contact

Your information is also collected through the interactivity that may be established between you and our Web site in the following ways:

  • Comments
  • Correspondence

We use the information collected for the following purposes:

  • Information or promotional offers
  • Statistics
  • Contact

Logs and cookies

We gather certain information through the use of log journals (log file) and cookies to gather mainly these:

  • IP address;
  • The operating system;
  • Viewed pages and queries;
  • Time and day of connection.

The use of these files allows us to:

  • Improve our service and provide a personalized experience;
  • Gather statistics.

Right of opposition and withdrawal

We are committed to offering you the right of opposition and withdrawal of your personal information.

The right of opposition is the possibility offered to Internet users to refuse that their personal information be used for the purposes indicated at the time of collection.

The right of withdrawal is the possibility offered to Internet users to ask that their personal information not be included, for instance, in a mailing list.

To exercise this right you may indicate:

Address: 4333 aut. des Laurentides, Laval, QC H7L 5W5

E-mail: support.client@plan-a.ca

Telephone: 514 700-5256

Website section: Contact us

Right of access

We undertake to grant a right of access and rectification to the persons concerned who wish to consult, modify or even delete the information concerning them.

This exercise can be done by indicating:

Address: 4333 aut. des Laurentides, Laval, QC H7L 5W5
E-mail: support.client@plan-a.ca
Telephone: 514 700-5256
Website section: Contact us

Security

The personal information we collect is kept in a secure environment. Our personnel is required to protect the confidentiality of your information.
To ensure the security of your personal information, we use the following measures:

  • SSL protocol
  • SET Protocol
  • Access management – authorized person
  • Access management – person concerned
  • Network monitoring software
  • Computer backup
  • Login / password
  • Firewall

We are committed to maintaining a high degree of confidentiality by using the latest technological innovations in order to protect the confidential nature of your transactions. However, since no mechanism offers maximum security, there is always an element of risk when using the Internet to transmit personal information.

However, no mechanism offers total security, some risk is always present when using the Internet to send personal information. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Label

We undertake to comply with the legislative provisions set out in:

Legislation: https://www.cai.gouv.qc.ca/entreprises/protection-des-renseignements-personnels-1/